Return and Refund Policy

You can ask to return most items within 14 days of delivery. If an item arrives damaged, faulty or not what you ordered, please let us know within 7 days of delivery so we can put it right quickly.

To be accepted, returned items must be unused and in their original packaging, with all parts, accessories, manuals and tags included. Items that show signs of use or damage that was not there on delivery may be refused or partly refunded.

• Personal care, grooming and wellness products once opened or unsealed
• Gift cards, memberships and digital codes, including software activation codes, once delivered
• Custom or personalized items
• Perishable or expired goods
• Items marked as final sale

1. Email info@cartvistashop.com or call +1 203-557-9120 with your order number and the item you want to return.
2. We will reply with return instructions and the return address.
3. Pack the item securely, ideally in its original box.
4. Send it with a tracked shipping service and keep your receipt.

Please do not send items back without contacting us first, as this can delay your refund.

If you are returning an item because you changed your mind, you pay the cost of return shipping. If the item is damaged, faulty or incorrect, we pay for return shipping and will send a replacement or give you a full refund, whichever you prefer.

Once your return arrives, we will inspect it and email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank or card provider may take a few extra days to show it. We do not charge restocking fees.

If you want to cancel, contact us as soon as possible. Orders that have not shipped will be cancelled and refunded in full. If your order has already shipped, you can return it under this policy.

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the item you want.

If the item was marked as a gift and shipped directly to you, the refund will be issued as store credit to you. Otherwise, refunds go to the person who placed the order.

Cart Vista Shop, 17 Treadwell Ave, Westport, CT 06880, USA · info@cartvistashop.com · +1 203-557-9120